Service Fees

We get lots of questions about service fees. Specifically why Main Street Crossing, and other venues as a whole, have service fees. We consulted the internet and this is what we found from a non biased resource: 

Concert venues often charge a separate service fee when you buy a ticket instead of including it in the ticket price for a few reasons. While it may appear as if they are hiding something, there are legitimate factors behind this pricing structure. Here are some reasons for the separate service fee: 

Transparency and Clarity: Separating the service fee from the ticket price allows venues to clearly communicate the actual cost of the ticket and the additional charges associated with the service. This transparency helps customers understand what they are paying for and can make it easier for them to compare prices across different events or venues. 


Variable Service Fees: Service fees can vary depending on the event, venue, ticket type, or even the ticketing platform used. By charging a separate fee, venues have the flexibility to adjust the service fee based on these factors without having to change the base ticket price. It allows them to account for different costs associated with ticketing, such as processing fees, facility charges, or third-party commissions. 


Cost Allocation: The revenue from service fees is often used to cover various expenses related to ticketing services. This includes the costs of operating the ticketing platform, hiring staff to handle ticket sales and customer service, implementing security measures, or even marketing the event. By separating the service fee, venues can allocate these costs more accurately and account for the resources dedicated to ticketing services. 


External Factors: Concert venues often partner with third-party ticketing agencies or platforms to handle ticket sales. These agencies may charge a fee for their services, which the venue passes on to the customers as a service fee. Separating the fee makes it more evident that the venue is utilizing an external service and helps cover the costs associated with it. 

While the separate service fee model may sometimes feel like an additional expense, it allows venues to manage costs, maintain transparency, and account for various factors involved in ticketing. However, it’s important to note that the way fees are presented and communicated to customers can vary, and in some cases, the presentation might not be as transparent or fair as it could be. It’s always a good idea to review the ticketing terms and fees before making a purchase to ensure you have a clear understanding of the total cost.